5 Questions You Should Ask Before Hiring a PPC Agency

Navigating the complex landscape of Pay-Per-Click (PPC) advertising can be challenging. You must work with an agency that you can easily entrust your campaign to. The agency can guide you to an agency that perfectly aligns with what you want to achieve. Ultimately, your partner in running your campaigns can give you a better bottom line.

Questions Your PPC Agency Should Answer

Before you sign on the dotted line, evaluate the agency’s capabilities and how well they align with your business needs. Here are five questions that can serve as your litmus test.

1- Are you Google Certified?

Google certification is more than just a badge. It is also an assurance that the agency adheres to Google’s best practices. Agencies earn this certification by passing Google Ads product certification exams, which means they are up-to-date with the latest PPC trends. Always verify this certification, as it strongly indicates the agency’s expertise.

2- What is your approach to keyword research?

Keyword research is the backbone of any PPC campaign. Keyword research identifies the terms your potential consumers use to search for products or services like yours. By bidding on these keywords, you ensure that your ads are displayed to a highly relevant audience, increasing the likelihood of conversions. 

An agency’s approach to this can tell you a lot about their expertise and strategic thinking. Ask them how they identify high-performing keywords and what tools they use. Their answer should give you insights into how well they can target your audience.

3- How do you handle campaign optimization?

PPC isn’t a “set it and forget it” strategy but requires ongoing optimization. Ask the agency how they plan to adjust campaigns based on performance metrics. Whether tweaking ad copy or adjusting bids, their answer will reveal their commitment to maximizing your ROI.

4- What reporting metrics do you focus on?

Transparency is key in any partnership. A reputable agency should provide regular reports that cover key performance indicators (KPIs). Some of the critical metrics to take note of include the following:

  • Click-Through Rate (CTR): Click-through rate measures the effectiveness of your ad in capturing the user’s attention. It’s derived by dividing the number of clicks your ad has by the number of times it’s shown (impressions). A higher CTR generally indicates that your ad is relevant and appeals to the audience you are targeting. An agency that optimizes CTR is likely attentive to ad quality and relevance.
  • Cost Per Click (CPC): CPC is the amount you pay each time someone clicks on your ad. This metric is crucial for budget management and can vary based on factors like keyword competition and Quality Score. An agency that excels in managing CPC will help you get the most value from your advertising budget.
  • Return on Investment (ROI): ROI measures the profitability of your PPC campaign. It’s calculated by taking the net profit from the campaign and dividing it by the total ad spend. A positive ROI means your campaign is profitable, while a negative ROI indicates a loss. Agencies prioritizing ROI focus on delivering tangible business results, not just clicks and impressions.
  • Conversion Rate: This metric refers to the percentage of clicks that result in a desired action, such as making a buying or filling out a contact form. This KPI is vital for understanding how effectively your PPC campaign drives actionable results. An agency with a strong focus on improving conversion rates is likely adept at landing page optimization and targeting the right audience.
  • Quality Score: Google Ads uses quality score to measure the quality and relevance of the keywords, ad copy, and landing pages. It affects your ad placement and CPC. A high-quality score can result in much lower costs and better ad positions. Agencies that emphasize Quality scores are likely meticulous in keyword research, ad copywriting, and optimizing landing pages.

Ask what metrics they focus on and how often you’ll receive these reports. This will help you manage your expectations and gauge whether the campaigns need improvement or recalibration. 

5- What is your pricing structure?

Understanding the agency’s pricing structure is essential for budget planning. Whether they place a flat fee, a percentage of ad spend, or have performance-based pricing, ensure it aligns with your budget.

How to Choose the Best PPC Agency

Choosing the right PPC agency goes beyond asking questions; it involves evaluating them on various criteria. Here are some additional tips to guide you.

Define Objectives

Before you start your search, be clear about what you want to achieve with your PPC campaign. Whether it’s increasing brand awareness or driving sales, your objectives will guide you in selecting an agency that specializes in your needs.

Know Your Budget

Financial planning is critical when running PPC campaigns. Have a budget in mind and make sure the agency’s pricing structure aligns with it.

Read Reviews

Online reviews offer an unfiltered look at the agency’s performance. Check multiple platforms like AgencyReviews for user feedback. Consider both positive and negative feedback for a balanced view.

Check for Certifications

Certifications from platforms like Google can be a good indicator of an agency’s expertise. Make sure to verify any certifications they claim to have.

Refer to Case Studies

Case studies can give valuable insights into an agency’s experience and success rate. Always ask for case studies relevant to your industry.

Key Takeaways

Choosing a PPC agency is a significant decision that can greatly impact your online marketing efforts. By asking the right questions and doing your due diligence, you can find an agency that meets your needs and adds value to your business.

  • Verify Google Certification for assurance of expertise.
  • Evaluate the agency’s approach to keyword research and campaign optimization.
  • Insist on transparent reporting focused on key performance indicators.
  • Understand the pricing structure to ensure it aligns with your budget.
  • Use additional criteria like reviews and certifications for a comprehensive evaluation.

An informed decision in choosing a PPC agency that aligns with your business goals and expectations can make a huge difference.

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